Warranty Policy

Attrarre Livings guarantees that all of our furniture items are free from faulty materials and craftsmanship errors. Specific warranty durations differ among products and are provided from the date of delivery as delineated below:

General Terms and Conditions:

Defect Reporting: Visible defects or deviations from the order must be reported within 7 days of discovery by emailing dmt.attrarre@gmail.com, including a detailed description and photographic evidence. Late reports will be regarded as acceptance of the product.
Product Variations Acknowledgment: As our furniture is handcrafted, customers should expect minor variations in design, colour, size, and finishing. These variations are inherent and valued characteristics of our products.

Proof of Purchase Requirement: Keep your purchase receipt safely, as it is required for processing any warranty claims.

Type and Warranty Coverage

Sofas, Sofas with moveable headrest, Armchairs, Beds, Storage Beds, Sofa Beds, Daybeds, Ottomans
Frame structure: 1 Year Limited Warranty

CLAIM PROCEDURE

Claims must be directed to dmt.attrarre@gmail.com, accompanied by images of the defects and the order number.

LIMITATIONS AND EXCEPTIONS:

Natural Material Characteristics: Features such as grain patterns, colour variations, and other natural marks in materials like wood are not considered defects.
Exclusion of Wear and Tear: Deterioration due to normal ageing, including but not limited to wear, staining, and fading, is not covered.
Upholding care and appropriate use are crucial to maintaining your entitlements under this warranty. The warranty becomes void if your Attrarre Livings product is harmed due to harsh cleansers, abrasive agents, or unsuitable cleaning substances.
This warranty doesn't encompass damage stemming from neglect, mistreatment, routine ageing, or mishaps, such as, but not restricted to, burns, incisions, abrasions, ruptures, dents, discoloration, or harm from household pets.
This warranty isn't applicable for products utilised outdoors, unless explicitly declared otherwise
Any alterations to the product by the customer or entities unauthorised by Attrarre Livings will render this Warranty null and void.
The Warranty is not valid for products not directly acquired from Attrarre Livings.

DETAILED CLAIM PROCEDURE

Initial Contact: Submit a claim via email to dmt.attrarre@gmail.com. Include your order number, detailed description of the issue, and clear photographs showing the defect.
Assessment: Attrarre Modern will assess the claim and may request additional information or conduct a physical inspection if necessary.
Resolution: If the claim is accepted, Attrarre Livings will determine whether to repair or replace the affected item. The decision will be communicated to the customer along with the next steps.